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Privacy Policy at GOSS Aesthetics

At GOSS Aesthetics, we are committed to protecting the privacy and personal information of all our clients. This policy outlines how we collect, use, store, and protect your personal information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

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1. What Information We Collect

We may collect personal information including but not limited to:

  • Full name, date of birth, and contact details (email, phone, address)

  • Medical history relevant to treatments

  • Photographs taken before and after treatments (with consent)

  • Payment details and transaction history

  • Preferences and feedback from consultations

2. How We Collect Your Information

Your information is collected when you:

  • Book or enquire about a treatment

  • Attend an appointment

  • Complete a client intake form

  • Subscribe to our mailing list or promotional offers

  • Interact with us via our website, social media, or phone

3. Why We Collect Your Information

We collect this information to:

  • Provide personalised aesthetic treatments

  • Manage appointments and client records

  • Contact you regarding your treatments or enquiries

  • Send promotional offers (only if you opt in)

  • Comply with legal and regulatory obligations

4. How We Store and Protect Your Data

Your information is stored securely within our client management systems. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.

5. Disclosure of Information

We do not sell or rent your personal information. We may disclose your information to:

  • Our trusted clinical staff and practitioners

  • Technology or payment service providers (only when necessary)

  • Legal or regulatory bodies when required by law

6. Access and Corrections

You may request access to or correction of your personal information at any time by contacting our team. We aim to respond to all requests within a reasonable timeframe.

7. Use of Images

We may request permission to use your before-and-after photos for marketing purposes. These images will only be shared with your written consent and will be anonymised where possible.

8. Website Cookies & Online Analytics

Our website may use cookies and third-party analytics tools to enhance user experience. This data is used to improve our website performance and marketing efforts, and does not identify individuals.

9. Contact Us

For questions regarding our Privacy Policy or to access or update your information, please contact:

GOSS Aesthetics
62 Norton St, Leichhardt NSW 2040
contacts@thegoss.au

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